Brsk Price Book

At brsk we like to remove the complexity in the services we offer. We also like to ensure that it's clear, and you know what you are paying for - no hidden fees or charges. Our price book document includes the costs you can expect to pay for our broadband services, and any additional once-off fees and charges that may apply from time to time. We will update our price book as we introduce and offer new services. We’ve setup our products to be simple and transparent. We offer residential broadband services on a rolling monthly term and on an 18-month contract basis. The fees and charges you pay may be subject to the specific prices of a special promotion that was included at the time that you placed your order. All prices listed below are our normal prices and include UK standard VAT charges, unless stated otherwise.

Home Broadband Service Fees

Pricing for month-to-month plans

Package	Price	Average Download Speed	Average Upload Speed	Data Usage	Term
BetterNet150	£33	150 Mbps	150 Mbps	Unlimited	Monthly
BetterNet500	£39	500 Mbps	500 Mbps	Unlimited	Monthly
BetterNet1000	£49	900 Mbps	900 Mbps	Unlimited	Monthly
BetterNet2000	£65	2000 Mbps	2000 Mbps	Unlimited	Monthly

Pricing for 18-month contract plans

Package	Price	Average Download Speed	Average Upload Speed	Data Usage	Term
BetterNet150	£24pm	150 Mbps	150 Mbps	Unlimited	18-months
BetterNet500	£30pm	500 Mbps	500 Mbps	Unlimited	18-months
BetterNet1000	£35pm	900 Mbps	900 Mbps	Unlimited	18-months
BetterNet2000	£55pm	2000 Mbps	2000 Mbps	Unlimited	18-months

• Advertised speeds. We guarantee to meet the estimated upload and download speeds provided in your Order Confirmation.

• Network speed. The actual speed and performance of your Service will depend on various things, some of which are outside of our control. Using Wi-Fi enabled devices makes it easier to access our Services across your devices but will mean a slower Service speed than if you were using an Ethernet cable due to limitations of Wi-Fi technology.

Business Broadband Service Fees

Pricing for 24-month contract plans

Package	Price	Average Download Speed	Average Upload Speed	Data Usage	Term
BetterBusiness200	£39pm	200 Mbps	200 Mbps	Unlimited	24-months
BetterBusiness1000	£69pm	1000 Mbps	1000 Mbps	Unlimited	24-months
BetterBusiness2000	£99pm	2000 Mbps	2000 Mbps	Unlimited	24-months

*Average speeds stated are those achieved by at least 50% of users.

*The full speed on our higher products may not be achievable by a single device over wireless connections (WiFi) within the premises; to achieve these speeds a wired connection is required. WiFi router available for BetterBusiness200 and BetterBusiness1000 at £50 excl. VAT (BetterBusiness2000 router available soon).

Installation, Activation and Termination Fees

Item	Price	Description
Installation fee	£150	The standard once-off charge for a new installation, unless under promotion.
Re-installation fee	£125	The once-off charge for an engineer to visit your home to rewire and move the equipment (at your request) to a different location inside your home.
Non-standard installation fee	POA	The once-off charge for a new installation where the route to install fibre into your home is more than the standard installation type. We will inform you before work is started and it will be subject to your approval.
Missed appointment fee	£85	If we arrive for an appointment that has been booked and confirmed with you, and you do not attend.
Re-activation admin fee	£50	To reactivate your service after it has been suspended or terminated due to non-payment.
Termination fee	POA	Cancelling a fixed-term contract plan will incur a termination fee based on the remaining length of your contract. Please contact our Cancellations Team to understand what this charge will be.

Maintenance Fees

Item	Price	Description
Re-installation fee	£125	The once-off charge for an engineer to visit your home and re-install the fibre should it be damaged due to construction work on the property, damage caused by pets, negligence or any other reason.
Re-splicing fee	£40	The once-off charge for an engineer to visit your home and re-splice the fibre should it be damaged inside the home and where a full re-installation is not required. This will be determined by the engineer on-site.
Replacement Router fee	£70	The charge for a new brsk router to be replaced if it is damaged by you or replaced outside of warranty.
Replacement ONT fee	£55	The charge for a new brsk ONT to be replaced if it is damaged by you or replaced outside of warranty.
Replacement Power Cable fee	£12	The charge for a new ONT or CPE Power cable to be replaced if it is damaged or lost. The cable will be posted to you and does not include an engineer visit.
Replacement BetterWiFi Mesh AP fee	£50	The charge for a new brsk BetterWiFi Mesh AP to be replaced if it is damaged through negligence. This charge is per device.
Unreturned or Replacement BetterTV Set-top box fee	£99	The charge for a new brsk set-top box to be replaced if it is damaged through negligence, or if the equipment is not returned upon cancellation.
Call-out fee	£40/hr	An issue not covered by the list above will incur a call-out fee of £40/hr.
Call-out fee: no fault found	£40	If you request an engineer to visit your premises and no fault can be found on brsk’s equipment or brsk’s fibre, you will be charged a £40 call-out fee.

Add-on Service Fees

Pricing for month-to-month plans

Add-on	Price	Description
BetterIP	£5	Monthly
BetterPhone Essential	£4	Calls not included
BetterPhone Home	£9	Unlimited UK Landline calls included
BetterPhone Max	£13	Unlimited UK Landline and Mobile calls included*

Please note: There is a once-off £12 charge for porting a landline number to brsk when ordering a BetterPhone product.

*Mobile calls to Jersey, Isle of Man, Guernsey are excluded from free minutes, see the Call price book for pricing.

Pricing for contract plans

Add-on	Price	Term
BetterWiFi	£10pm	18-months
BetterTV	£10pm	24-months

Please note: There is a once-off £25 charge for activation of TV when ordering a BetterTV product.

BetterPhone Pricing

Call duration rounding

All calls will be rounded up to a whole penny, VAT will also be rounded up to a whole penny for billing purposes.

UK Call Pricing

Type	Number(s)	Price
UK Landlines	01, 02, 03	*7p per minute
UK Mobiles	07	**17p per minute
Brsk Support	02039 255 299	Free
UK Emergency Services	999, 112	Free
UK Emergency Services Hearing Impaired	018000	Free
UK Blind Directory Enquiries	195	Free
UK Freephone	0800	Free

*Free if you are on the BetterPhone Home package

**Free if you are on the BetterPhone Max package. Mobile calls to Jersey, Isle of Man, Guernsey are excluded from free minutes, see the Call price book for pricing

08, 09 and 118 Calls

Calls to these destinations consist of a service charge and an access charge

The service charge is the primary call charge decided by the organisation you are calling and this should be communicated to you by them. Additional information on common pricing to these destinations can be found in our full call price book, see link below.

The access charge is brsk’s fee for connecting calls to these destinations and it is 10p per minute.

Full Price Book

Detailed pricing information for International, Premium or any other destinations can be found here: Call price book

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In-Contract Buyout Offer (up to £300 in credit)

These Terms and Conditions (“Terms”) govern when switching your broadband to one of the brsk eligible products, brsk will apply a credit on activation of your account of up to £300 to cover cancellation or early termination fees charged to you by your current broadband provider, referred to as the brsk In-Contract Buyout Offer (“The Offer”).

Eligible Products are:

a) BetterNet150 on an 18-month contract
b) BetterNet500 on an 18-month contract
c) BetterNet1000 on an 18-month contract
d) BetterNet2000 on an 18-month contract

The Offer is only available to new residential customers who purchase an Eligible Product and is not available on any month-to-month BetterNet product. All brsk add on products will factor towards the agreed value of credit brsk will pass to you monthly, however any variable costs associated to the brsk add on products such as porting fees, calls, messages, data and other usages may impact the period the agreed credit value can stay in effect.

Eligibility Criteria

To be eligible to receive The Offer you must:

a) have an existing agreement with another service provider for broadband services and still be within the minimum term;
b) be charged a cancellation or early termination charge by the existing provider for ending the contract with them before the expiry of the minimum term;
c) opt for The Offer via a brsk sales or customer services representative before the brsk BetterNet broadband service is activated.
d) agree to brsk using One Touch Switching (OTS) to process your switch from you current provider to brsk.

Applying The Offer

a) The amount of credit up to £300 to cover your cancellation or early termination fee will be added to your brsk account on activation of your broadband service.
b) Within 30 days of activation of the Eligible Product, provide brsk via buyout@brsk.co.uk with a copy of the final bill from the current provider which clearly indicates the required payment of the broadband cancellation or early termination costs.
c) Failing to provide brsk with the final bill from the current provider may result in brsk withholding the remaining credit balance and reverting to the standard package price until such time as proof is received.
d) If you provide proof of your cancellation or early termination fee and the amount is lower than agreed at the point your brsk broadband service was activated, brsk may amend the credit amount applied to your brsk account to be in line with your actual cancellation or early termination fee.
e) The current broadband provider's final bill must:
i. Be in the same name as your brsk account.
ii. Be for a broadband service at the same supply address as your brsk account.
iii. Clearly and distinctly show the early termination charges payable.
iv. Not have been received prior to the date the brsk order was placed.
f) The email you send to brsk with your current provider's final bill should include;
i. Your full name;
ii. Your address where the service is active;
iii. A copy or screenshot of the final bill from your current provider.
g) Once the credit amount on your brsk account has been used and the offer amount has been reconciled, you will going forward be charged the full monthly value associated to your brsk service package in line with your brsk contract.

Important Additional information

• A brsk sales or customer services representative will process your service cancellation with your current provider via One Touch Switch (OTS). This would take effect on the contract end date with your current provider or six months after your brsk service is activated, whichever comes first. However, you can opt for your service with your current provider to be cancelled immediately after your brsk service has been activated.
• We recommend that your service with your current provider should not be cancelled before your brsk service has been activated.
• You will be responsible for settling all outstanding charges or termination fees with your current provider.
• The credit amount cannot be exchanged for cash.
• You must have an active Direct Debit set up on your brsk account.
• Brsk reserves the right to amend or withdraw The Offer at any time.
• These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.
• The Offer is only available at premises which are covered by the brsk network.
• In scenarios where a customer has opted for the offer and has been referred to brsk via the brsk referral program, no referral vouchers will be claimable for the referrer or referee.
• Customers who have benefited from The Offer will be eligible to participate in the brsk referral program for future referrals however will not stand to benefit in scenarios where The Offer is associated with the new customer's order.
• Barring any deployment delays, and if the property where the order is placed is deemed ready for service by brsk, an order must be installed within 7 days of the placement date for The Offer to remain valid.
• This promotion should be read in conjunction with our Home Broadband Terms and Conditions.

These terms were last updated on 15 September 2025.

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Brsk Price Match Terms and Conditions

Eligible Packages

The ‘Brsk Price Match’ Offer is only available to new residential customers who purchase an Eligible Product and is not available on any month-to-month BetterNet product. The Brsk Price Match applies exclusively to the following brsk broadband packages:

• BetterNet150 on an 18-month contract
• BetterNet500 on an 18-month contract
• BetterNet1000 on an 18-month contract

Closest Speed Matching

Where competitor broadband speeds differ, the Brsk Price Match will apply to the nearest equivalent brsk package speed as follows:

• Competitor 100Mbps → BetterNet150
• Competitor 300Mbps – 500Mbps → BetterNet500
• Competitor 700Mbps – 1100Mbps → BetterNet1000

Product Type – Like-for-Like Requirement

• Price matches are only valid against FTTP (Full Fibre) broadband products.
• Offers based on FTTC, 5G dongles, or mobile broadband services are not eligible.
• Social tariffs are excluded from price matching.
• Only fixed line broadband equivalents will be considered.

Evidence Requirements

For a price match request to be processed, clear evidence of the competitor offer must be provided. Evidence must include:

• Proof of the competitor offer (e.g., leaflet, digital screenshot, or photograph).
• Visible postcode and price.

Customer Communication

• At the point of sale, you will receive the standard billing summary initially.
• An amended billing summary, reflecting the approved price match, will be issued within 48 hours (typically sooner, and always before installation).

Price Match Calculation

The price match is calculated based on the total contract value of the competitor’s offer, not on temporary or promotional discounts alone.

Example:

• Competitors offer: 150Mb at £9.99/month for 6 months, then £24.99/month for 18 months.
• Total contract value: (6 × £9.99) + (18 × £24.99) = £509.46.
• Average monthly cost: £509.46 ÷ 24 months = £21.22/month.

General Provisions

• Brsk reserves the right to request additional verification of competitor offers.
• Brsk may decline a price match request if the submitted evidence is incomplete, inaccurate, or unverifiable.
• Brsk reserves the right to amend, suspend, or withdraw this Price Match policy at any time without prior notice.
• These Terms and Conditions form part of the brsk customer agreement and are binding upon acceptance of a price match offer.
• This promotion should be read in conjunction with our Home Broadband Terms and Conditions.
• All personal information collected and processed as part of this Referral Program will be used in accordance with brsk’s Privacy Policy, available at https://www.brsk.co.uk/documents/privacy-policy. Under the applicable laws and regulations, brsk shall be responsible for collecting and processing such personal information.

These terms were last updated on 15 Sep 2025.

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Brsk Add-on services

Schedule: “BetterWiFi” Mesh Wi-Fi service

This document outlines the terms and conditions for customers who have ordered a Brsk home broadband service, and other brsk services (“The Service”). It will inform you about our service, how we provide the service, how either you or us can cancel the service, and what to do if there is a problem.

1 Applicability

1.1 This schedule applies if you subscribe to our 'BetterWiFi' mesh Wi-Fi service.

2 Term and termination

2.1 This paragraph 2 is subject to paragraph 6.2.

2.2 Unless terminated earlier in accordance with the Agreement, the mesh Wi-Fi service terminates automatically when the Agreement terminates or expires in respect of your broadband service.

2.3 To terminate the mesh Wi-Fi service while continuing with your broadband service:

2.3.1 If we provide your broadband service on a one-month rolling basis, you must give us at least 30 days’ notice of termination of the mesh Wi-Fi service.

2.3.2 If we provide your broadband service on any other basis, you may terminate the mesh Wi-Fi service by giving us at least 30 days’ notice, but you must pay us an early termination fee for the mesh Wi-Fi service based on the remainder of the term of your broadband service, as set out on the website.

3 Minimum speed guarantee

3.1 We may publish a “minimum speed guarantee” on our website.

3.2 If we do, and the mesh Wi-Fi service does not meet or exceed that minimum speed guarantee (subject to any limitations or restrictions on the website), you may notify us and terminate this Agreement (subject to you returning the mesh Wi-Fi equipment in accordance with paragraph 6.2) in respect of the mesh Wi-Fi service.

3.3 Paragraph 3.2 does not apply:

3.3.1 If you move or unplug the mesh Wi-Fi equipment, the ONT, or any other equipment we provide.
3.3.2 To power outages.

3.3.3 To failures caused by your, or a third party’s, act or omission (such as a change to the layout of your property, or the introduction of a source of electromagnetic interference).

3.3.4 If the failure is to due to a fault with, or damage to, to the mesh Wi-Fi equipment. (See paragraph 5 in respect of repairs and replacements.)

4 We continue to own the mesh Wi-Fi equipment

4.1 We continue to own the mesh Wi-Fi equipment which we provide to you. Nothing in the Agreement transfers ownership of the mesh Wi-Fi equipment to you.

5 You must look after the mesh Wi-Fi equipment

5.1 You are responsible for looking after the equipment.

5.2 If the mesh Wi-Fi equipment becomes faulty other than due to your, or a third party’s, act or omission, we will repair or replace it. If you or a third party damage the equipment or it becomes faulty due to your, or a third party’s, act or omission, you must pay for its replacement.

6 You must return the mesh Wi-Fi equipment

6.1 You must ensure that we receive the mesh Wi-Fi equipment within 30 days of the date of notice of termination. You must send it to the address which we notify to you or set out on our website. You must pay the costs of returning the mesh Wi-Fi equipment. You are responsible for packing the mesh Wi-Fi equipment and sending it so that it arrives with us, and is undamaged. You may wish to insure the return delivery, to a value of £99 per mesh Wi-Fi access point.

6.2 If you terminate the Agreement, or the Agreement expires, termination or expiration (as relevant) is not effective until we have received the equipment which you are required to return.

6.3 We may charge you, and you must pay, an administration fee of £99 per mesh Wi-Fi access point:

6.3.1 for each mesh Wi-Fi access point which we have not received in accordance with paragraph 6.1.

6.3.2 for each mesh Wi-Fi access point which we receive which is damaged beyond what we, acting reasonable, consider is consistent with reasonable domestic use.

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Schedule: “BetterPhone” voice service

1 Applicability

1.1 This schedule applies if you subscribe to our telephony services.

2 Important: Emergency services access

2.1 Our telephony services generally permit access to the emergency services. However, they are Internet telephony services, and these are dependent on your connection to a suitable data network, the operation of that data network, and operation of your equipment. If you do not have a connection to a suitable data network, or your data network or equipment is not functioning correctly, you will not be able to use the telephony services, including for the purposes of making calls to the emergency services. You must consider this and make appropriate arrangements.

2.2 We will, where possible, pass your location information to the emergency services. This will be the full postal address of the location to which we provide your broadband service.

3 Responsibility for usage

3.1 You are liable for all calls, messages, data, and any other usage, which:

3.1.1 originate from or appear to us to originate from your network;

3.1.2 originate from or appear to us to originate directly from you; or

3.1.3 present to us with your identifying data (including, but not limited to, your username and password), irrespective of whether or not they were generated or authorised by you or your users, and including those generated as a result of fraudulent activity by a third party.

3.2 You must keep your account credentials secret and secure your network and equipment. If you become aware of a compromise, you must immediately change your account password(s) and other security devices and notify us. This does not limit your responsibility and liability under clause 3.1 of this schedule.

3.3 You must comply with all applicable laws, and you must ensure that anyone who uses the service does so too. In particular, you must ensure that the services are not used for any unlawful purpose whatsoever including the transmission or offering of any information or service or other material which is unlawful, abusive, harmful, threatening, defamatory, pornographic or which in any way infringes intellectual property rights, or which may cause offence in any way.

3.4 We may take steps to identify apparent fraudulent activity on your account and automatically suspend your service for outgoing calls if we find such activity. We will contact you if this happens. We are not responsible for any losses which you might suffer as a result of this.

4 Hardware

4.1 You are responsible for providing a handset, or other compatible hardware, to connect to the Brsk router.

5 Calling line identification facilities (CLI)

5.1 We may attempt to detect invalid or non-diallable CLI data, and we may block calls which appear to us to have invalid or non-diallable CLI data. This may affect incoming and outgoing calls. We are not responsible for any losses which you might suffer as a result of this.

6 Pricing

6.1 Our pricing is set out in our Price Book.

6.2 We may vary our call prices from time to time by updating the Price Book. You are responsible for checking the current price of a call before you or your users make it.

6.3 You are responsible for checking the charges which apply to any calls which you or your users make.

7 Invoicing

7.1 We invoice for line rental monthly in advance.

7.2 We invoice for all other telephone service charges monthly in arrears.

8 Phone numbers

8.1 You do not own any phone numbers or other identifiers which we allocate to you (including any which you port in to us).

8.2 While we will use reasonable efforts to avoid doing so, and to give you such notice as is possible and reasonable in the circumstances if we intend to do so, we may change the phone numbers or other identifiers allocated to you. We are not responsible for any costs or losses if we do so.

9 Termination

9.1 If your agreement with us for broadband services is terminated for any reason, this schedule will terminate automatically, and we will treat this as termination by you.

9.2 If you ask another communications provider to port to them a number which we have allocated to you or which you have ported in to us, this schedule will terminate automatically, and we will treat this as termination by you.

9.3 On termination of this agreement or these services, unless you have made suitable arrangements with a new provider before termination, you will automatically, immediately, and irrevocably, lose access to (and will not be able to recover) any telephone numbers we have allocated to you (including any which you port it to us).

9.4 We are not liable for any costs or losses arising from this.

9.5 If termination takes place within a minimum term period, you may be required to pay a service termination fee, in accordance with clause 11.5 of the general terms.

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Schedule: “BetterTV” TV Service

• "TV App" means the brsk software application which allows you to access and enjoy a selection of live and on demand content via a mobile device.
• "TV Box" means the brsk set-top-box which allows you to use the TV Service.
• "TV Services" means the television services that we offer as described in more detail on the Website including the brsk TV App.

1 Channel Access

The TV Service provides access to Freeview TV and radio channels, catch-up TV Services from Freeview Play as well as on-demand music and TV content. The content that is made available as part of the TV Service may change from time to time, and may have viewing restrictions such as only being available in certain parts of the UK or not being available on the TV App. The content that is available, and the times that the content is made available is controlled by a third party and we do not have control over this. We can’t guarantee the accuracy or completeness of the electronic programme guide or programme information. If the content on the TV Service changes, we will do our best to replace the content with content which is similar.

2 Contract Term

You must have, and maintain throughout the Contract Length the following requirements to be able to use and access the TV Service:

2.1 An eligible Broadband Service with us;
2.2 A compatible television with a HDMI cable;
2.3 A permanent internet connection to the TV Box to be able to watch on-demand, catch-up content and applications;
2.4 A permanent connection to an antenna that is capable of receiving digital television signals to receive Freeview channels;
2.5 If you want to record content available on the TV Service via the TV Box, you will need a USB stick with a minimum of 32GB of storage space; and
2.6 If you want to use the Alexa voice-control, an Amazon account and compatible Amazon Alexa devices.

3 Term and termination

3.1 This paragraph 3 is subject to paragraph 8.2.
3.2 Unless terminated earlier in accordance with the Agreement, the TV services terminates automatically when the Agreement terminates or expires in respect of your broadband service.
3.3 To terminate the TV services while continuing with your broadband service:
3.3.1 If we provide your broadband service on a one-month rolling basis, you must give us at least 30 days’ notice of termination of the TV service.
3.3.2 If we provide your broadband service on any other basis, you may terminate the TV service by giving us at least 30 days’ notice, but you must pay us an early termination fee for the TV service based on the remainder of the term of your broadband service, as set out on the website.

4 BetterTV Equipment

We will provide you with one TV Box (which is referred to as Equipment in this Contract) to access the TV Service. If the TV Box is faulty or damaged, please contact us straight away and we will either repair or replace the Equipment. If we discover that the fault was caused due to you failing to look after the TV Box we may charge you for the cost of the TV Box and associated cables, remote or power supply.

5 Using our BetterTV Service

When using the TV Service, you must not do, or authorise others to do any of the following:

5.1 Make unauthorised or unlawful recordings of any content or copy (except as permitted by applicable law, for example, you may be entitled to make recordings of broadcasts of programmes on your TV Box for the purpose of watching those broadcasts at a more convenient time for you), publish, rent, reproduce, transmit, frame, reverse engineer, decrypt, decompile, disassemble, alter or commercially exploit the relevant software or any content you watch, stream or (if applicable) download from the TV Service;

5.2 Reproduce any recording made using your TV Box or made from the TV Service;

5.3 E-distribute, re-broadcast or otherwise transfer any content made available on the TV Service to any other person in any way;

5.4 Use the TV Service other that for your own personal, domestic use, including showing any part of the TV Service in public to an audience, even if no charge is made; and

5.5 Attempt to breach any security or content protection rules relating to either the TV Service, or compromise the security of any device used for viewing the TV Service or the content itself.

6 Using the BetterTV App

To use the TV App your device will need to maintain a working internet connection of sufficient speed to access the content. Every time you download the TV App you will be required to agree an end user licence agreement before you can watch any content or access any features. You can only watch/view content on the TV App when you are in the UK.

7 Parental Controls

Some content on the TV Service may not be suitable for viewing or use by persons of all ages. It's your responsibility to ensure that the content viewed or used is suitable for those viewing or using it (including children). We are not responsible for this. We provide access to parental control, and it is your responsibility to set these if you wish to use them.

8 You must return the TV Box equipment

8.1 You must ensure that we receive the TV Box equipment within 30 days of the date of notice of termination. You must send it to the address which we notify to you or set out on our website. You must pay the costs of returning the TV Box equipment. You are responsible for packing the TV Box equipment and sending it so that it arrives with us, and is undamaged. You may wish to insure the return delivery, to a value of £99 per TV Box.

8.2 If you terminate the Agreement, or the Agreement expires, termination or expiration (as relevant) is not effective until we have received the equipment which you are required to return.

8.3 We may charge you, and you must pay, an administration fee of £99 per TV Box:

8.3.1 for each TV Box which we have not received in accordance with paragraph 8.1.
8.3.2 for each TV Box which we receive which is damaged beyond what we, acting reasonable, consider is consistent with reasonable domestic use.

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Schedule: “BetterIP” Service

1 Applicability

1.1 This schedule applies if you subscribe to our 'BetterIP' service.

1.2. In this schedule, “Static IP” means a single globally routable IPv4 address, which we allocate to your broadband service for your exclusive use.

2 Term and termination

2.1 Unless terminated earlier in accordance with the Agreement, the BetterIP service terminates automatically when the Agreement terminates or expires in respect of your broadband service.

2.2 You or we can terminate your BetterIP service at any time, even if your broadband service is in a minimum term period.

2.3 To terminate the BetterIP service while continuing with your broadband service, you must give us notice of termination of the BetterIP service by informing our customer services team.

2.4 After you have given notice of termination, your broadband service will be migrated back to a dynamic IPv4 address (which may be placed behind a Network Address Translation (CGNAT) device as per our standard terms and conditions) on your next bill date, unless you are within 7 days of your next bill date, in which case your broadband service will be migrated back to a dynamic IPv4 address at the end of your next billing period. Your IPv6 address assignment will remain unchanged.

3 IP Assignment

3.1 Following acceptance of your order for a Static IP, we will assign a Static IP to your broadband service, and we will advise you of this assignment via email.

3.2 You may purchase one, and only one, Static IP per broadband service.

3.3 The BetterIP service does not change your IPv6 address assignment: this remains statically assigned and globally routable.

3.4 We will endeavour to keep the same Static IP assigned to your broadband service for as long as you are a customer. However, if due to a future event, such as a major Brsk network re-architecture, we need to change your Static IP, we may do so. In this event, we will use reasonable endeavours to provide you with as much notice as reasonably possible.

3.5 If you move home and your broadband service continues under this Agreement, we may change your Static IP.

3.6 If your Agreement ends and you subsequently enter into a new Agreement with us, we cannot guarantee you the same Static IP that you had previously.

3.7 If a Static IP ceases to be assigned to your broadband service for any reason, you no longer have exclusive use of it. In particular, we may assign it to another customer or customers, or use it for our own purposes. You are responsible for changing any of your system records (such as DNS records or firewall rules) which reference that Static IP. We are not responsible for any loss or damage that you suffer if you maintain references to a Static IP which is no longer assigned to your broadband service.

3.8 Nothing in this schedule assigns you ownership rights in or to the Static IP. The Static IP remains our property.

4 Billing

4.1 We will add the BetterIP service to your bill each month, billing in advance for the following month.

4.2 If you subscribe to the BetterIP service part way through a billing cycle, then we will also add a prorata charge to your next bill, to cover the period between commencement and the next billing date.

4.3 If your broadband service is suspended, for example for non-payment, your Static IP will also be suspended.

4.4 We can change the price for the BetterIP service at any time. We will give you a minimum 1 calendar month’s notice of the upcoming price change. For avoidance of doubt, we do not guarantee the BetterIP service price will be fixed for the duration of your broadband service contract. If you do not accept the price change, you may terminate the BetterIP service without penalty. This will not affect your broadband service.