Brsk Price Book

At Brsk we like to remove the complexity in the services we offer. We also like to ensure that it's clear, and you know what you are paying for - no hidden fees or charges. Our price book document includes the costs you can expect to pay for our broadband services, and any additional once-off fees and charges that may apply from time to time. We will update our price book as we introduce and offer new services. We’ve setup our products to be simple and transparent. We offer residential broadband services on a rolling monthly term and on an 18-month contract basis. The fees and charges you pay may be subject to the specific prices of a special promotion that was included at the time that you placed your order. All prices listed below are our normal prices and include UK standard VAT charges, unless stated otherwise.

Home Broadband Service Fees

Pricing for month-to-month plans
Package Price Average Download Speed Average Upload Speed Data Usage Term
BetterNet 100 £33 100 Mbps 100 Mbps Unlimited Monthly
BetterNet 500 £39 500 Mbps 500 Mbps Unlimited Monthly
BetterNet 1000 £49 900 Mbps 900 Mbps Unlimited Monthly
Pricing for 18-month contract plans
Package Price Average Download Speed Average Upload Speed Data Usage Term
BetterNet 100 £25 100 Mbps 100 Mbps Unlimited 18-months
BetterNet 500 £33 500 Mbps 500 Mbps Unlimited 18-months
BetterNet 1000 £45 900 Mbps 900 Mbps Unlimited 18-months

*Average speeds stated are those achieved by at least 50% of users.

*The full speed on our higher products may not be achievable by a single device over wireless connections (WiFi) within the premises; to achieve these speeds a wired connection is required.

Installation, Activation and Termination Fees

Item Price Description
Installation fee £150 The once off charge for a new installation outside of promotion.
Re-installation fee £150 The once off charge for a technician to visit your home in order to re-wire and move the equipment (at your request) to a different location inside your home.
Non-standard installation fee POA The once off charge for a new installation where the route to install into your home is more than the standard installation type. We will inform you before work is started and it will be subject to your approval.
Missed appointment fee £80 If we arrive for an appointment that has been booked and confirmed with you, and you do not attend.
Re-activation admin fee £50 To reactivate your service after it has been suspended or terminated due to non-payment.
Termination fee POA Cancelling an 18-month contract plan will incur a termination fee based on the remaining length of your contract. Please contact our support team to understand what this charge will be.

Maintenance Fees

Item Price Description
Call out fee £110 The once off charge for a technician to visit your home in order to fix or perform maintenance on the fibre line inside your property due to negligence by you.
Replacement Router fee £75 The charge for a new Brsk router replaced in the event that it is damaged through negligence by you or replaced outside of warranty.
Replacement ONT fee £75 The charge for a new Brsk ONT replaced in the event that it is damaged through negligence by you or replaced outside of warranty.

Add-on Service Fees

Pricing for month-to-month plans
Add-on Price Description
BetterWiFi £8 Monthly
BetterPhone Essential £3 Calls not included
BetterPhone Home £8 Unlimited UK Landline calls included
Pricing for 18-month plans
Add-on Price Term
BetterWiFi £8 18-months.

BetterPhone Pricing

Call duration rounding

All calls will be rounded up to a whole penny, VAT will also be rounded up to a whole penny for billing purposes.

UK Call Pricing

Type Number(s) Price
UK Landlines 01, 02, 03 *7p per minute
UK Mobiles 07 17p per minute
Brsk Support 02039 255 299 Free
UK Emergency Services 999, 112 Free
UK Emergency Services Hearing Impaired 018000 Free
UK Blind Directory Enquiries 195 Free

*Free if you are on the BetterPhone Home package

08, 09 and 118 Calls

Calls to these destinations consist of a service charge and an access charge

The service charge is the primary call charge decided by the organisation you are calling and this should be communicated to you by them. Additional information on common pricing to these destinations can be found in our full call price book, see link below.

The access charge is Brsk’s fee for connecting calls to these destinations and it is 10p per minute

Full Price Book

Detailed pricing information for International, Premium or any other destinations can be found here: Call price book