Brsk Price Book
At brsk we like to remove the complexity in the services we offer. We also like to ensure that it's clear, and you know what you are paying for - no hidden fees or charges. Our price book document includes the costs you can expect to pay for our broadband services, and any additional once-off fees and charges that may apply from time to time. We will update our price book as we introduce and offer new services. We’ve setup our products to be simple and transparent. We offer residential broadband services on a rolling monthly term and on an 24-month contract basis. The fees and charges you pay may be subject to the specific prices of a special promotion that was included at the time that you placed your order. All prices listed below are our normal prices and include UK standard VAT charges, unless stated otherwise.
Home Broadband Service Fees
Pricing for month-to-month plans
| Package | Price | Average Download Speed | Average Upload Speed | Data Usage | Term |
|---|---|---|---|---|---|
| BetterNet 100 | £33 | 100 Mbps | 100 Mbps | Unlimited | Monthly |
| BetterNet 500 | £39 | 500 Mbps | 500 Mbps | Unlimited | Monthly |
| BetterNet 1000 | £49 | 900 Mbps | 900 Mbps | Unlimited | Monthly |
Pricing for 24-month contract plans
| Package | Price | Average Download Speed | Average Upload Speed | Data Usage | Term |
|---|---|---|---|---|---|
| BetterNet 100 | £25 | 100 Mbps | 100 Mbps | Unlimited | 24-months |
| BetterNet 500 | £33 | 500 Mbps | 500 Mbps | Unlimited | 24-months |
| BetterNet 1000 | £45 | 900 Mbps | 900 Mbps | Unlimited | 24-months |
*Average speeds stated are those achieved by at least 50% of users.
*The full speed on our higher products may not be achievable by a single device over wireless connections (WiFi) within the premises; to achieve these speeds a wired connection is required.
Installation, Activation and Termination Fees
| Item | Price | Description |
|---|---|---|
| Installation fee | £150 | The standard once-off charge for a new installation, unless under promotion. |
| Re-installation fee | £125 | The once-off charge for an engineer to visit your home to rewire and move the equipment (at your request) to a different location inside your home. |
| Non-standard installation fee | POA | The once-off charge for a new installation where the route to install fibre into your home is more than the standard installation type. We will inform you before work is started and it will be subject to your approval. |
| Missed appointment fee | £85 | If we arrive for an appointment that has been booked and confirmed with you, and you do not attend. |
| Re-activation admin fee | £50 | To reactivate your service after it has been suspended or terminated due to non-payment. |
| Termination fee | POA | Cancelling a 24-month contract plan will incur a termination fee based on the remaining length of your contract. Please contact our Cancellations Team to understand what this charge will be. |
Maintenance Fees
| Item | Price | Description |
|---|---|---|
| Re-installation fee | £125 | The once-off charge for an engineer to visit your home and re-install the fibre should it be damaged due to construction work on the property, damage caused by pets, negligence or any other reason. |
| Re-splicing fee | £40 | The once-off charge for an engineer to visit your home and re-splice the fibre should it be damaged inside the home and where a full re-installation is not required. This will be determined by the engineer on-site. |
| Replacement Router fee | £70 | The charge for a new Brsk router to be replaced if it is damaged by you or replaced outside of warranty. |
| Replacement ONT fee | £55 | The charge for a new Brsk ONT to be replaced if it is damaged by you or replaced outside of warranty. |
| Replacement Power Cable fee | £12 | The charge for a new ONT or CPE Power cable to be replaced if it is damaged or lost. The cable will be posted to you and does not include an engineer visit. |
| Replacement BetterWiFi Mesh AP fee | £50 | The charge for a new Brsk BetterWiFi Mesh AP to be replaced if it is damaged through negligence. This charge is per device. |
| Replacement BetterTV Set-top box fee | £99 | The charge for a new Brsk set-top box to be replaced if it is damaged through negligence. |
| Call-out fee | £40/hr | An issue not covered by the list above will incur a call-out fee of £40/hr. |
| Call-out fee: no fault found | £40 | If you request an engineer to visit your premises and no fault can be found on Brsk’s equipment or Brsk’s fibre, you will be charged a £40 call-out fee. |
Add-on Service Fees
Pricing for month-to-month plans
| Add-on | Price | Description |
|---|---|---|
| BetterWiFi | £8 | Monthly |
| BetterIP | £5 | Monthly |
| BetterPhone Essential | £3 | Calls not included |
| BetterPhone Home | £8 | Unlimited UK Landline calls included |
| BetterPhone Max | £12 | Unlimited UK Landline and Mobile calls included* |
Please note: There is a once-off £12 charge for porting a landline number to brsk when ordering a BetterPhone product.
*Mobile calls to Jersey, Isle of Man, Guernsey are excluded from free minutes, see the Call price book for pricing.
Pricing for 24-month plans
| Add-on | Price | Term |
|---|---|---|
| BetterWiFi | £8pm | 24-months |
| BetterTV | £10pm | 24-months |
Please note: There is a once-off £25 charge for activation of TV when ordering a BetterTV product.
BetterPhone Pricing
Call duration rounding
All calls will be rounded up to a whole penny, VAT will also be rounded up to a whole penny for billing purposes.
UK Call Pricing
| Type | Number(s) | Price |
|---|---|---|
| UK Landlines | 01, 02, 03 | *7p per minute |
| UK Mobiles | 07 | **17p per minute |
| Brsk Support | 02039 255 299 | Free |
| UK Emergency Services | 999, 112 | Free |
| UK Emergency Services Hearing Impaired | 018000 | Free |
| UK Blind Directory Enquiries | 195 | Free |
| UK Freephone | 0800 | Free |
*Free if you are on the BetterPhone Home package
**Free if you are on the BetterPhone Max package. Mobile calls to Jersey, Isle of Man, Guernsey are excluded from free minutes, see the Call price book for pricing
08, 09 and 118 Calls
Calls to these destinations consist of a service charge and an access charge
The service charge is the primary call charge decided by the organisation you are calling and this should be communicated to you by them. Additional information on common pricing to these destinations can be found in our full call price book, see link below.
The access charge is Brsk’s fee for connecting calls to these destinations and it is 10p per minute.
Full Price Book
Detailed pricing information for International, Premium or any other destinations can be found here: Call price book
