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Get brsk Now
Frequently asked questions
Have some questions? We might already have the answer for you below.
Why is brsk full fibre different?
What is full fibre broadband?
The Construction Phase - Installing fibre in your community
What happens during the construction phase?
Do you have permission to install cables and perform street works?
How long will it take to install fibre into my area?
When will I be able to get a connection into my home?
The Connect Phase - Installing fibre into your home
How do I get a brsk fibre installed into home?
How do you install fibre into my home?
How can I improve the Wifi in my home?
What if I am unable make the agreed installation time and date?
How long does it take to install fibre into my home?
What if it is difficult for them to easily route the fibre into my home?
Switching to the BetterNet
Do I need to cancel my existing broadband provider before using brsk?
I am moving out of my home, can I keep my service at my new address?
Should I take the equipment with me when I move?
The home I am moving to, already has brsk installed, do I need to do another installation?
Phone and my existing landline number
Can I use my home phone over the fibre line?
Can I keep my landline number?
Changing my service
How do I upgrade or downgrade my service?
How can I cancel or restart my service?
Billing and Payment
How does brsk month to month billing work?
Are you really providing free broadband for 6 months, absolutely free?
Setting Your Router to Modem Mode
How do I set the wi-fi router to modem mode?
Accessing Your Router Settings
How do I access my router settings?
Improve your home WiFi
1. Hardwire a data cable connection between your routers.
2. Setup a Network WAP or Network Switch for your hard-wired connection.
3. Consider the location of your router.
4. Too many users may be connected.
5. Perform regular updates and reboots on your router.
6. Try switching to a different WiFi channel on your router.
7. Set up a mesh WiFi system.
8. Upgrade your BetterNet broadband package.
Performing speed tests
How to perform a speed test.
How to read a speed test.